Privacy Policy

1. Introduction

This Privacy Policy explains how Maneks Plus (“Company”, “we”, “our”, “us”) collects, uses, and protects personal data when you visit our website, contact us, or use our services. We are committed to protecting your privacy and handling your data transparently and securely in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”).

2. Data Controller

The data controller is:

Maneks Plus

Volčji Potok 38, Volčji Potok, 1235 Radomlje

Company Registration Number: 6647740000

Tax number: SI79204236

Contact Email: [email protected]

3. Data We Collect

We may collect the following categories of personal data:

Identification Data: Name, surname, company name.
Contact Data: Email address, phone number, delivery/billing address.
Order & Fulfillment Data: Order history, product details, shipping and returns information.
Advertising Data: Information related to campaigns, analytics, and reporting.
IT Services Data: Technical data for integrations, websites, and automation tools.
Website Data: IP address, browser type, cookies, and analytics (see section 7).

4. How We Use Your Data

We process your personal data for the following purposes:

To provide and manage our fulfillment, advertising, and IT services.
To respond to your inquiries and provide customer support.
To process and deliver orders, including handling returns.
To send service-related communications and updates.
To improve our services, website, and user experience.
To comply with legal and tax obligations.

5. Legal Basis for Processing

We process your personal data on the following legal grounds:

Contractual necessity (Article 6(1)(b) GDPR): to perform our services.
Legal obligations (Article 6(1)(c) GDPR): e.g. accounting, tax compliance.
Legitimate interests (Article 6(1)(f) GDPR): e.g. improving services, fraud prevention.
Consent (Article 6(1)(a) GDPR): for optional communications such as newsletters or marketing.

6. Data Sharing

We may share personal data with:

Logistics and courier partners for delivery and returns.
Advertising platforms (Meta, Google, TikTok) to manage campaigns.
IT service providers (hosting, integrations, analytics).
Legal, accounting, and compliance advisors where required.

We never sell your data to third parties.

7. Cookies and Tracking

Our website uses cookies and similar technologies to improve functionality and analyze traffic. You can control cookies through your browser settings. For details, please see our Cookie Policy.

8. Data Retention

We keep your personal data only as long as necessary for the purposes described above:

Order and invoicing data: 10 years (legal requirement).
Inquiry and communication data: up to 2 years.
Advertising and analytics data: as long as campaigns are active or until consent is withdrawn.

9. Data Subject Rights

Under GDPR, you have the following rights:

Right to access your data.
Right to rectification of inaccurate data.
Right to erasure (“right to be forgotten”).
Right to restrict processing.
Right to data portability.
Right to object to certain processing, including marketing.
Right to withdraw consent at any time.

To exercise your rights, contact us at: [email protected]

10. International Transfers

If we transfer data outside the EU/EEA (e.g. when using non-EU service providers), we ensure adequate safeguards such as Standard Contractual Clauses (SCCs) or equivalent protections.

11. Data Security

We apply appropriate technical and organizational measures to protect personal data from unauthorized access, loss, misuse, or disclosure.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation or our practices. Updates will be published on our website with the date of the last revision.

13. Contact

If you have questions about this Privacy Policy or how we process your data, please contact us at:

Maneks Plus

Email: [email protected]