General Terms and Conditions

1. Introduction

These General Terms and Conditions (“Terms”) govern the use of the services provided by Maneks Plus (“Company”, “we”, “our”, “us”) through our website and related platforms. By accessing our website or using our services, you agree to be bound by these Terms.

2. Services Provided

The Company provides business-to-business services including, but not limited to:

  • Fulfillment & Logistics (warehousing, picking, packing, shipping, and returns management).

  • Advertising Services (campaign management, creative production, performance reporting).

  • IT Solutions (website development, integrations, automation, reporting tools).

  • Product Sourcing Assistance (support in identifying and connecting with suppliers).

3. Eligibility

Our services are intended for business clients located within the European Union and other agreed territories. By using our services, you confirm that you are acting on behalf of a business and not as a consumer.

4. Client Obligations

Clients agree to:

  • Provide accurate and complete information required for service delivery.

  • Ensure that any products provided for fulfillment comply with all applicable EU and national laws, including customs and product safety regulations.

  • Pay all invoices according to the agreed payment terms.

5. Prices and Payment Terms

  • Service fees are agreed upon in advance and set out in written offers or contracts.

  • All prices are exclusive of VAT unless stated otherwise.

  • Payments must be made by bank transfer or other accepted payment methods within the agreed deadlines.

  • Late payments may incur statutory interest charges.

6. Shipping and Delivery

  • Delivery times are estimates and may vary due to courier delays, customs checks, or other external factors beyond our control.

  • The Company is not liable for delays caused by third-party logistics providers.

  • Risk passes to the client once goods are handed over to the logistics provider.

7. Returns and Uncollected Parcels

The Company manages returns and uncollected parcels as part of the fulfillment service. Specific processes and fees are subject to individual agreements with each client.

8. Advertising Services

While the Company uses its best efforts to achieve positive campaign results, we do not guarantee specific outcomes such as sales volumes, conversions, or return on ad spend.

9. IT Solutions

Any IT systems, websites, or custom tools developed by the Company remain the intellectual property of the Company until full payment is received. Upon payment, ownership or license rights are transferred as defined in the project agreement.

10. Liability

  • The Company is not liable for indirect, incidental, or consequential damages.

  • Total liability shall not exceed the amount paid by the client for the specific service giving rise to the claim.

11. Confidentiality

Both parties agree to keep all confidential business information, data, and documents received during cooperation strictly confidential.

12. Data Protection (GDPR)

We process personal data in compliance with the General Data Protection Regulation (EU) 2016/679. For details, please see our [Privacy Policy].

13. Termination

Either party may terminate cooperation with written notice, subject to the terms outlined in individual service agreements.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of Slovenia. Any disputes shall be subject to the exclusive jurisdiction of the competent courts in Ljubljana, Slovenia.

15. Amendments

We reserve the right to update or modify these Terms at any time. Changes will take effect upon publication on our website.